Breville BES870XL Barista Express Espresso new arrival Machine, Brushed Stainless outlet sale Steel outlet sale

Breville BES870XL Barista Express Espresso new arrival Machine, Brushed Stainless outlet sale Steel outlet sale

Breville BES870XL Barista Express Espresso new arrival Machine, Brushed Stainless outlet sale Steel outlet sale
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Material
Steel
Brand
Breville
Color
Stainless Steel
Capacity
4 Pounds
Human Interface Input
Dial

  • The Breville Barista Express delivers third wave specialty coffee at home using the 4 keys formula and is part of the Barista Series that offers all in one espresso machines with integrated grinder to go from beans to espresso in under one minute
  • DOSE CONTROL GRINDING: Integrated precision conical burr grinder grinds on demand to deliver the right amount of freshly ground coffee directly into the portafilter for your preferred taste with any roast of bean
  • OPTIMAL WATER PRESSURE: Low pressure pre-infusion gradually increases pressure at the start and helps ensure all the flavors are drawn out evenly during the extraction for a balanced tasting cup
  • PRECISE ESPRESSO EXTRACTION: Digital temperature control (PID) delivers water at precisely the right temperature, ensuring optimal espresso extraction
  • MANUAL MICROFOAM MILK TEXTURING: The powerful steam wand performance allows you to hand texture microfoam milk that enhances flavor and enables creation of latte art
  • ESPRESSO MACHINE WITH GRIND SIZE DIAL: Simple and intuitive, giving you control over the grind size no matter what type of bean you''re grinding
  • ESPRESSO MAKER WITH BUILT-IN COFFEE GRINDER: Innovative grinding cradle allows any at home barista to grind directly into the espresso portafilter for the perfect espresso
  • INCLUDED ACCESSORIES: Razor Dose Trimming Tool, 54mm Stainless Steel Portafilter, 1 & 2 cup Single & Dual Wall Filter Baskets, Coffee Scoop, Integrated Tamper, Stainless Steel Milk Jug, Cleaning Disc, Tablets, Brush Tool & Allen Key, Water Filter & Filter Holder
  • CAPACITY & SETTINGS: 1 by 2 lb Bean Hopper; 67 oz Water Tank; Single or double shots; Adjustable grind amount and Manual override
  • WARRANTY: 1 Year Limited Product Warranty; Power: 1600 Watts; Voltage: 120 Volts

The Barista Express by Breville, BES870XL

Kitchen appliances designed to inspire people to produce perfect food and beverage results in their own homes with ease. From espresso machines to food processors, the innovation in each appliance delights. Breville makes the process a pleasure and the end result perfect, every time.

Everything you need for barista quality coffee, in a compact footprint. From bean to espresso in under a minute.

Create great tasting espresso in less than a minute. The Barista Express allows you to grind the beans right before extraction, and its interchangeable filters and a choice of automatic or manual operation ensure authentic café style results in no time at all.

The 4 keys formula for third wave specialty coffee at home:

  • Rich, full flavor
  • Perfectly balanced taste
  • Irresistible body
  • Silky, velvety mouthfeel

The 4 keys formula for third wave specialty coffee at home.

1. Rich, full flavor

Full-bodied coffee with rich and complex flavors is created using the right dose of 19-22g of freshly ground beans. This dose allows the coffee to fully express the incredible aroma, intense flavors and distinctive character of the coffee, for a true cafe quality result. Anything less than the optimal dose results in a weak and watery taste experience.

2. Perfectly balanced taste

Sweet, delicious and nuanced flavor notes begin with precise control over water temperature. Digital temperature control (PID) technology precisely controls water temperature for a perfectly balanced coffee extraction, giving you the control and consistency for delicious tasting coffee every time.

3. Irresistible body

An opulent, creamy and caramel-colored espresso starts with low pressure pre-infusion that soaks the grinds, allowing water to pass evenly through the coffee during the high pressure (9 bar) extraction process, delivered via our 15 bar Italian pump. This results in a rich, sweet and viscous espresso.

4. Silky, velvety mouthfeel

Savor the silky taste and velvety mouthfeel of true microfoam milk. The milk is steamed with pressure that creates thousands of tiny bubbles, enhancing flavor and mouthfeel, while the temperature brings out the milk’s sweetness, exciting your taste buds, for a harmonious blend of rich, sweet milk and syrupy, golden espresso.

Special Features of the Barista Express

Dose-Control Grinding

Integrated conical burr grinder grinds on-demand to deliver the right amount of freshly ground coffee directly into the portafilter for your preferred taste with any roast of bean.

Grind Size Dial

Simple and intuitive, giving you control over the grind size no matter what type of bean you're grinding.

Precise Espresso Extraction

Digital temperature control delivers water at precisely the right temperature, ensuring optimal espresso extraction.

Micro-Foam Milk Texturing

The steam wand performance allows you to hand texture micro-foam milk that enhances flavor and enables creation of latte art.

the Bambino Plus the Infuser the Barista Express the Barista Touch the Dual Boiler the Oracle
Interface Button Control Analog Gauge Button Control Analog Gauge Button Control Swipe & Select Touch Screen Analog Gauge Button Control LCD Screen; Button Control
Hands on like a barista - - -
Cafe Quality Microfoam
Precise Milk Temperature, Automatically - - -
Built-In Grinder - - -
Compact Footprint - - -
3 Second Heat Up - - - -
Good for Entertaining - - -

Description

The barista express from bean to espresso in under a minute create great tasting espresso in less than a minute. The barista express allows you to grind the beans right before extraction, and its interchangeable filters and a choice of automatic or manual operation ensure authentic café style results in no time at all.

Product information Stainless Steel , Espresso Machine

For warranty information about this product, please click here [PDF ]
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Product guides and documents

Product Documentation (PDF)
User Manual (PDF)
Application Guide (PDF)
User Guide (PDF)
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Q: I''ll be using this mainly for long black/americanos. Any tips or downsides to getting the …

A: The BES870XL Barista Express™ features a dedicated hot water dispenser for tea, Americano …

Manufacturer Breville USA Support | 6 years ago

Q: Will the machine fit on top of this protective mat? I''m not sure of the dimensions. http:/…

A: It will not fit on top but you can definitely lay it in front of your machine as it looks …

Indyspree | 5 years ago

Q: What are the significant improvements of the 870 over the 860 Express besides hot water an…

A: In addition to Randy B.''s Comment
One of the Most Important features/ changes to the 870 i…

westgl | 6 years ago

Q: Do I need to buy any other thing besides the coffee beans to use this machine well? For ex…

A: This machine has been great. I use it in my cafe in Mexico. Its on all day and makes alot …

oneil | 7 years ago

Customer reviews

4.7 out of 54.7 out of 5
15,100 global ratings

Top reviews from the United States

VR
5.0 out of 5 starsVerified Purchase
READ my review and you will be GLAD you did - no really, I put some time into this just for YOU =)
Reviewed in the United States on January 27, 2018
Color: Stainless SteelStyle: Espresso Machine
Despite some of the negative criticism sprinkled throughout this review, keep in mind that (1) I am giving this machine 5 stars, and now that I have spent a few weeks getting to know it (intimately), I love it - so much, that if a burglar broke into my house and stole it, I... See more
Despite some of the negative criticism sprinkled throughout this review, keep in mind that (1) I am giving this machine 5 stars, and now that I have spent a few weeks getting to know it (intimately), I love it - so much, that if a burglar broke into my house and stole it, I would order another one the same day - I have not been back to Starbucks since. All that being said, you NEED to read this review so that your machine does not frustrate you and so that you get the most out of it. Read on my coffee-loving friend:

1. I am a guy, who knew nothing about espresso machines before this. I am very mechanically inclined and don''t usually read instructions. This was different - this machine is NOT self-explanatory and you NEED to read the instructions (which are well written, and even include a troubleshooting section). Don''t get frustrated with this machine until/unless you have read (all) the instructions.

2. This is not a ''stand-alone'' purchase ... this machine costs around $500 (give or take), you need to invest another $100 right from the start (preferably at the same time) to get the most out of it, enjoy it to the fullest, and not get unreasonably frustrated by making your own lattes and mochas.

3. The other things you REALLY should order at the same time (and all are available on Amazon) are:
a. ($29) 100-pack disposable 20oz. cups with lids and sleeves (sold by Yes!fresh). Trust me, you want to get these. It''s only $0.29 per cup and are far more convenient that trying to clean out a million dirty coffee cups from your car/office each week. These are worth twice what they cost in the long run. And when your friends are over, you need not ''loan'' them a nice coffee cup to go (which you may never see again) - just give them a paper cup to take with them.
b. ($5-15 for 25 oz. / $20-30 for 64 oz.) Torani syrups and sauces, AND the pump tops that go with them (always sold separately). IF you drink the same thing on a regular basis (like I do) such as a white chocolate peppermint mocha, buy the 64 oz. white chocolate sauce and not the smaller 25 oz. bottle.
c. ($14) Amazon Basics Cotton Washcloth - 24 pack - grey (the grey matches the espresso machine, but the color doesn''t matter). Again, trust me, you want a nicely folded stack of these sitting next to the machine - you will use 1 each time you make espresso, and then it will be dirty and needs to be washed. At my house (3 people using the machine) we bought two 24-packs because we make so much coffee - two 24-packs is not too many for our house (I''m thinking about buying a third pack).
d. ($10 for pair of single shot size, $15 for pair of double shot size) Set of double-walled espresso shot glasses. Do NOT buy the rounded ones (ie: Cutehom espresso coffee cups) because they will not pour very well and drip all over the place (down the side) each time - very frustrating. Buy the JoyJolt Javaah Double Walled Espresso Glasses instead - you''ll be glad you did in the long run. And, if you''re planning to make mostly double-shot lattes/mochas, buy a set of Dragon Glassware 6 oz Espresso Cups (also double-walled) so that you don''t have to keep fidgeting with the single shot cups to keep them in the right spot under the coffee dispenser. It''s important to buy double-walled glasses for two reasons. First, it keeps the espresso hot while you''re steaming your milk, second, it keeps you from burning your fingers when pouring the espresso into your coffee cup.
e. ($15) Breville BCB100 Barista-Style Coffee Knock Box. Again, TRUST me, you want this right next to your machine - the coffee grounds will start piling up quickly and you don''t want your portafilter anywhere near a garbage can. This thing is a must.

4. Space requirements: This machine (and all that you want to go with it) will take some counter space - allow AT LEAST 34-inches of counter width to accommodate - slightly more is even better. You will from my picture, this is a 34-inch setup, and there is no room to spare.

5. Making espresso. After you read the instructions, here are some tips that they don''t include to help avoid frustration:
a. When the beans are grinding, lightly knock on the top of the hopper lid (just like knocking on a door) so that the beans keep feeding down to the grinder (sometimes they get hung up - a light knock each time keeps this from happening). Do NOT overfill the portafilter (after tamping) or it will jam coffee grounds into the water outlet and could possibly damage the portafilter or locking guide. After the grounds are tamped down in the filter cup, the silver part of the tamper should be just hidden beneath the rim of the portafilter (the machine includes a tool you can use if you accidentally overfill the filter cup, but after a short while, you''ll figure out how much to grind each time and the tool will not be necessary).
b. You ALWAYS want to watch the pressure gauge when making espresso. It NEEDS to be in the dark grey area of the pressure gauge (and ideally in/near the middle of the grey area) during the brew cycle, otherwise you are not making good espresso - rather, you are making either watered down espresso (not enough pressure) or not enough espresso which is too rich (too much pressure). There are two key things that affect pressure: the fineness at which the coffee is ground (which is adjustable) and the volume of grounds in the portafilter (also adjustable). Although there is a one or two shot size setting, I have found it best to do two, 1-shot grinds, tamping down the grounds in-between each single-shot grind. I have the grind (volume) setting on the 4th click setting, and I have the grind (fineness) setting on either 2 or 3 (play around and see what gives you the best results). IF the pressure is too low, then either your coffee is ground too coarsely, or your have not tamped it down tight enough, or the filter is not filled with enough coffee grounds, or a combination of any/all of these things. IF the pressure is too high, then either your coffee is ground too finely, or you have tamped down the grounds too hard (tightly), or a combination of the two.
c. IF using two, single-shot espresso glasses to collect a double-shot brew, keep an eye on them during the brew cycle and make sure they are centered under the espresso being dispensed (this can be avoided by using a double-shot size collection cup).
d. IF making a mocha or other syrup/sauce drink, pre-mix the espresso and syrup in the glass and stir thoroughly before adding the steamed milk.
e. Steaming milk is 1/2-art, and 1/2-science (seriously), and it does not come naturally. If you''ve never worked at a coffee shop and been trained to steam milk, do yourself a favor and watch a few good (short) YouTube videos on the proper way to steam milk. You will THANK yourself for taking 5-10 minutes on You Tube and learning the proper way to steam milk (and things to avoid). Understanding the steaming process will allow you to control the amount of foam on top and not make big mess.
f. Before you steam your milk, VENT the steam wand to remove the residual water from the boiler line (you don''t want a few teaspoons of water in your milk). Vent the line, then turn the steam off ... wait 5 full seconds ... then insert the steam wand into the milk, then turn the steam back on. Hold the handle with your left hand, and place your right hand underneath the stainless steel milk steaming cup, when the cup is too hot for your right hand to touch (I mean really to hot to hold), keep the steam wand in and start counting along with the pump (which sounds like a metronome in the background ... dit ... dit ... dit ... dit ...). For a semi-hot latte/mocha keep the steam wand in the milk for 30 double-dits (don''t start counting until after you can non longer touch the bottom with your right hand ... "and-one, and two, and three" and so on until you get to 30 (the equivalent of 60 single dits). For hot (but still drinkable) count to 40 double-dits, and for very-hot, 50 double-dits. Anything above 60 and you risk burning the milk (which will ruin the flavor and you will need to toss it out and start over). When finished, turn the steam off, and remove the steam wand from the milk about 3-5 seconds before it finishes blowing steam (to avoid having milk sucked back up into the steam line).
g. After you steam your milk, VENT the steam wand again to remove any milk that inadvertently got sucked up into the steam wand line and prevent any from making its way into the boiler. IF milk makes its way back into the boiler unit (because you failed to vent the line after use) you will DESTROY the boiler (permanently), in that, the milk cannot be cleaned out, will burn during the next use, and every cup of milk you steam in the future will have a burnt-milk smell/flavor - yuck! DO yourself a favor and vent the steam line religiously after each use - and make sure others who use your machine know that they can ruin it if they don''t do so also! (there goes $500!)
h. The bottom tray is easy to remove, empty and clean (comes apart in 3 pieces). You should empty this every 2-4 days of use because it fills up despite you not pouring liquid into it - reason is, each time you finish using the steam wand or hot water dispenser, the machine auto-vents out the line from the boiler into the bottom tray (sneaky little devil) ... so even though you don''t realize it, it''s filling up a little with each use. (Fun fact - the hot water dispenser can be used for instant hot water to make tea!).

6. Cleaning up.
a. I unfold a clean washcloth each time I make espresso. When you tamp down the grounds, it will help avoid damaging/scratching your counter, and will catch the spill-over grounds (there will always be some spill-over).
b. When finished, use hot water (from your kitchen sink) to rinse the espresso cup(s), milk steaming cup, portafilter and filter insert (remove the filter cup from the portafilter each time you clean them), then use another clean washcloth to set them out to dry upon.
c. The washcloth used to make espresso: fold it in half, twice (into a square), and use the hot water dispenser (on the machine) to get one corner of the square wet with hot (boiling hot) water, then fold the square into a triangle so that the boiling water corner is exposed, then fold that triangle into another triangle around the steam wand and thoroughly clean the steam wand. It will take a little time and firm pressure - make sure the wand is clean so that you don''t get nasty milk residue build up on your steam wand.

7. Keeping things stocked:
a. Milk. If your family uses milk for other things (cereal, baking, etc.) and up until now you have been a ''1-gallon at a time'' household, it''s time to go up to a 2-gallon at a time household. Trust me - once you (and others in your house) discover the delicious lattes/mochas which are quick at hand, the milk will begin to disappear quickly (my house is now a 3-gallon at a time household with 3 people regularly using the machine).
b. Keep a spare box of to-go cups/lids on hand, when you open it, order another one - it is not cost prohibitive and you never want to be out of to-go cups in the morning.
c. Keep a spare bag of coffee beans on hand - also not cost prohibitive and if you run out of beans, well, there''s no reason to ever run out of beans.
d. Keep a spare bottle of your favorite syrups/sauces. If you run out, all the fun is over.

8. Quirks and tips.
a. Keep a close eye (and refill often - like every morning) the water tank in the back (you need not pull it off each time, just take a 4-cup measuring cup and refill it when it gets 1/2-way down). Reason being, the machine is not smart like a Keurig - it has no sensor telling it when the water is out and it will run itself (to its peril) dry when the water runs out - this is not particularly good for the machine or the pumps.
b. Use top quality beans - I recommend buying 1 lb. bags of Starbucks Espresso Roast beans - whole, NEVER pre-ground. WHY would you spend $600 on a coffee bar setup and then use crap beans or pre-ground (aka: not fresh) coffee? When you use top quality Starbucks beans (I have no financial interest in Starbucks by the by - so if you prefer something else like Pete''s or Dutch Bros., fine - but make sure you''re buying whole bean bags of their Espresso Roast). 2-4 double-shot lattes/mochas per day will go through a 1 lb. bag of beans every 1-2 weeks.
c. Transitioning to decaf beans...? Nope, not easy, nor was the machine set up for an easy transition. To transition from regular espresso beans to decaf beans you must unlock the bean hopper and remove it - then pour the regular beans into a ziplock bag, then take your vacuum cleaner (I''m not joking) and vacuum out the remaining regular beans from the grinding gear mechanism, then replace the (empty) hopper - lock it in place, then fill it with decaf beans. We did this once at my house ... and will never do it again.

I hope you enjoyed my review and it helps you make awesome lattes and mochas!
11,476 people found this helpful
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Kindle Customer
1.0 out of 5 starsVerified Purchase
Breville Customer Service is Nonexistant
Reviewed in the United States on June 16, 2017
Color: Stainless SteelStyle: Espresso Machine
Dear Breville - We purchased this machine in March of this year. We like the drinks that it produced however, the burr grinder has stopped working. It sounds as if the gears are stripped. I have repeatedly called the customer service phone number and left a return phone... See more
Dear Breville - We purchased this machine in March of this year. We like the drinks that it produced however, the burr grinder has stopped working. It sounds as if the gears are stripped. I have repeatedly called the customer service phone number and left a return phone number because sitting on hold for over half an hour with no response is ridiculous. When this machine was working, I would have given it a 4.5 but now that it is in need of repair and Breville seems to ignore it customer service claims I will give it 1 star out of generosity.
1,237 people found this helpful
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Amazonian
5.0 out of 5 starsVerified Purchase
Love it! Pros and Cons + Tips
Reviewed in the United States on August 13, 2016
Color: Stainless SteelStyle: Espresso Machine
Update June 2nd 2019: Still use it daily, and it''s working well! It''s now been almost 4 years! (Time flies when you''re drinking good coffee :) Update August-6-17: Still going strong after almost two years! Original Review and Tips: I love... See more
Update June 2nd 2019: Still use it daily, and it''s working well! It''s now been almost 4 years! (Time flies when you''re drinking good coffee :)

Update August-6-17: Still going strong after almost two years!

Original Review and Tips:

I love this thing. I''ve been using it multiple times a day for almost a year I think. Every day it makes amazing espresso, and as long as I keep it clean it preforms beautifully. This thing is also easier to maintain and requires less cleaning than other cheaper espresso machines I''ve tried.

A tip for anyone looking to make actual espresso at home, I recommend looking for a local roastery in your area. I use to buy bulk beans online like many people, but once I tried local whole beans and found a blend I liked, the difference was amazing. Bean choice is very important if you actually want to enjoy your espresso!

A few tips I picked up for using this machine:
1. A few people complained about the grind amount knob not going low enough. To counteract this, I changed the cup size to "Single" and increased the grind amount by turning the knob to the right. This gives me the perfect amount of ground coffee every time.
2. If the machine keeps going over or under on the pressure gauge, try cleaning the grinder. And remember to clean the grouphead with those desolvable tablets when the clean me light comes on!
3. You can get cheap replacement cleaning tablets here on amazon. I chose Urnex Cafiza Espresso Machine Cleaning Tablets here on amazon, and they work great!
4. You do not need to order a separate tamper, the one included is perfect.
5. The included frothing cup is small but works for me. Some might need a bigger one.
6. Do not underestimate the need for a burr grinder. Trying to make good espresso without one is like trying to hammer a nail with an inflatable hammer!

Some of the features I love (Pros)*
1) The grinder. I know many would rather use a separate burr grinder, but this thing works perfectly fine, and is easy to clean. Many complained about the coffee machine heating up the beans too much if you leave them inside the hopper, but I actually store my beans in a special container outside of the hopper, and use the included the scoop to pour in the beans when I grind them.
2) The frother is amazing. Much much better than cheaper machines.
3) Clean me light is awesome. Always reminds me to keep up on this things maintenance, and helps prolong the life.
4) The Stainless steel is beautiful. (It is not 100% stainless on the outside though, a little bit of plastic, see cons.)
5) The pressure gauge. Absolutely invaluable in making good tasting espresso. I would not recommend buying any machine without one. It really helps with learning and getting it right!
6) The included tamper is perfect.
7) Creates perfect pucks of coffee to dump out in the trash.
8) The hot water dispenser is an awesome addition!
9) Is an all-in-one, meaning I don''t need to buy a separate grinder!
10) Just makes good coffee.
11) Great manual included for lots of useful information.
12) Has an automated cleaning cycle to clean the insides of the grouphead. Awesome!
14) Includes a beautiful copper dosing tool.
15) Includes tools to clean out the filters.

Some things that bother me (Cons)*
1)The top of the machine is plastic.
2) The bottom sides of the machine is plastic
3) The water tank needs to be refilled often, and it also thick plastic.
4) The bottom water catcher thing (sorry) needs to be emptied often, but its not too bad.
5) The coffee grind separator doesn''t really seem to help much, but it does help keep it out of the water below and little bit, which keeps it from smelling!
6) Expensive, but to me, was a very worthwhile investment for how much coffee I was buying from the shop.
7) Can''t seem to find inexpensive filters for the water tank, however, I use filtered water instead of tap.
8) The Lowest grind amount is too much on the "double" setting. QC Should have caught this! But not a deal breaker. See above for workaround.

*Might add more later as I think of them!

This thing is also great for making sweet frappicinos and iced drinks.
For caramel flavored drinks I use Hershey''s Caramel Syrup (Edit: I now make my own caramel syrup! It''s super easy!)
For vanilla flavored drinks I use Torani Vanilla Syrup that I get cheaply from a bulk wholesale store in my town.

For my sweet drink of choice I mix the two, add a double shot of espresso, 2% milk, and top with whipped cream and caramel syrup.

Nothing beats a great espresso in the morning!

Added tons of pictures.

Edit: It seems quite a few people had problems with the machine dying on them, If your machine died on your please comment on this review with any information you think may help, such as the level of maintenance you preformed while your machine was working, the brand of water filters and cleaning tablets you used, etc.

Maybe we can find a common cause of this defect!
2,551 people found this helpful
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Movie Geek
1.0 out of 5 starsVerified Purchase
This machine (BES870XL) made great espresso but only lasted 3 years.
Reviewed in the United States on May 12, 2019
Color: Stainless SteelStyle: Espresso Machine
Pros: It made great espresso, the grinder worked well, and it did a great job frothing milk. Cons: From the other reviews I''ve read, we were lucky ours lasted 3 years. We made 2-3 espressos a day, and at almost exactly 3 years ours stopped pushing water through... See more
Pros: It made great espresso, the grinder worked well, and it did a great job frothing milk.

Cons: From the other reviews I''ve read, we were lucky ours lasted 3 years. We made 2-3 espressos a day, and at almost exactly 3 years ours stopped pushing water through the portafilter. It made the same loud buzzing noise it always did but water would just dribble out. We did all the recommended maintenance and cleaning religiously so I don''t think the fault was on our end. After it broke, I read the one-star reviews here on Amazon to see if others had the same issue and noticed a lot of people weren''t as lucky and theirs hadn''t lasted as long. I learned Breville doesn''t provide replacement parts but will repair the machines for around $200-$300 (with shipping costs). Unfortunately, the repairs weren''t reliable; machines simply broke again, so I didn''t go that route.

Instead I did some research and it seemed like the solenoid valve was the most likely issue so I ordered one from a third party for around $60. It took around 3 months for it to arrive, and was fairly easy to replace, but it didn''t solve the problem. Today, while reading more reviews, I realized that the loud buzzing noise ours had made since day one (while the pump is running to make the espresso) was not normal. I''m going to try and replace the pump (around $45) and see if that helps. If not, I guess I''ll sell it for parts.

Since Breville doesn’t seem to provide either high quality products, or at least stand behind them with good customer service and replacement parts, I won’t ever buy a Breville product again.
372 people found this helpful
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E
2.0 out of 5 starsVerified Purchase
Broke Quickly
Reviewed in the United States on January 3, 2019
Color: Stainless SteelStyle: Espresso Machine
12/2/2018 Opened the box. I loved this espresso machine. For almost a month I had beautiful espresso drinks in the comfort of my home. 1/1/2019 The coffee bean grinder suddenly stopped grinding. The grinder is making a screeching noise. I shut the... See more
12/2/2018
Opened the box. I loved this espresso machine. For almost a month I had beautiful espresso drinks in the comfort of my home.

1/1/2019
The coffee bean grinder suddenly stopped grinding. The grinder is making a screeching noise. I shut the machine off and unplugged it. Followed the guide on page 26 to clean the grinder. No luck. Still broken.

Followed the guide to disassemble the grinder. (after buying a 10mm socket wrench). Cleaned and reassembled the grinder following the guide on page 26. Still no luck.

I''m very disappointed that this espresso machine broke so quickly after opening it. I''m going to contact Breville support to see if they will fix the machine for me. It''s unfortunate because I''ve already spent time and money trying to fix something that should have lasted years without issues.

I will update this with Breville response.

1/4/2019
I called Breville and was on hold for about 40 minutes before a service member helped me out. She was very nice and after a few questions asked me to troubleshoot over the phone. As soon as she heard the noise my machine was making she told me they would do a product swap. I had the choice of sending back my machine first (they would provide shipping) or have them send the new machine and then return the old machine (with a security deposit on my cc). Since I still had the original box I opted for option one.

1/5/2019
Dropped the machine of at Fedex

1/9/2019
The package has arrived to Breville

1/15/2019
I got a notification I will receive the new machine on the 21st.

1/18/2019
The machine arrived early.

I''ve finally set it up. This machine sounds so much better than my first machine did. The only thing I thought was wrong with the first machine was the coffee grinder. However I''m beginning to suspect the whole unit was faulty.

This new machine makes less screeching and grinding noises than the first machine did. I''ve only pulled a few shots of espresso but all of these have been significantly better shots than the previous machine.

I''m leaving review at 1 star because I''m still very skeptical of the longevity of the machine. If this machine makes it more than a month I''ll boost my rating but for now I''ll leave it at 1 Star so people can see the negative sides to this machine
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Che
1.0 out of 5 starsVerified Purchase
Perfect at first
Reviewed in the United States on September 6, 2017
Color: Stainless SteelStyle: Espresso Machine
Makes delicious lattes and is very easy to use. Update: We have found this machine to be extremely inconsistent. We have always used the same beans, but the amount that the grinder dispenses isn''t the same. Lately it has been over pressure despite how little... See more
Makes delicious lattes and is very easy to use.

Update:
We have found this machine to be extremely inconsistent. We have always used the same beans, but the amount that the grinder dispenses isn''t the same. Lately it has been over pressure despite how little we tamp. Today went through a pound of coffee and never got a good shot. Tamped hard, tamped almost not at all and it was still barely dripping espresso out. From 5 to 1 star. The inconsistency is too great.
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Amazon Customer
1.0 out of 5 starsVerified Purchase
Extremely Poor Build Quality: Lasted 18 Months
Reviewed in the United States on August 3, 2018
Color: Black SesameStyle: Espresso Machine
Purchased this unit in December of 2016. It worked wonderfully for about 6 months, and then started developing problems. The machine would make an extremely loud buzzing noise when trying to pull a shot, and the pressure would be minimal or non-existent. I troubleshooted it... See more
Purchased this unit in December of 2016. It worked wonderfully for about 6 months, and then started developing problems. The machine would make an extremely loud buzzing noise when trying to pull a shot, and the pressure would be minimal or non-existent. I troubleshooted it multiple times and would descale and clean it each time, and the machine would sputter back to life, only for the same problem to occur a few months down the road. In June, the issue occurred again, and this time no amount of troubleshooting, cleaning, or descaling worked. It would appear that the solenoid valve had failed (according to my admittedly amateur online research), and Breville wanted over $200 to fix the issue as the warranty was only valid for 1 year. Thankfully, we had purchased an extended 3rd party warranty on Amazon and were able to recoup the original cost of the machine (minus the cost of the warranty), but this entire experience has left a bitter taste in my mouth about Breville products as a whole. I''d recommend doing a little more research and purchasing a more robust espresso machine and a separate burr grinder, as I am now in the process of doing.
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Kindle Customer
5.0 out of 5 starsVerified Purchase
The best espresso and latte
Reviewed in the United States on January 19, 2018
Color: Black SesameStyle: Espresso Machine
I have been using the Brevill BES870BSXL The Barista Express Coffee Machine for a couple of weeks. We have very pure well water, though it is hard since it contains calcium and magnesium. This has no taste, but can affect the clogging of any water heating appliance. I... See more
I have been using the Brevill BES870BSXL The Barista Express Coffee Machine for a couple of weeks. We have very pure well water, though it is hard since it contains calcium and magnesium. This has no taste, but can affect the clogging of any water heating appliance. I mentioned this because the flavor of the espresso and the function of the machine can be affected.
I have used and reviewed several espresso machines through the Amazon Vine program and bought one other, this one I researched specifically for several months and purchased it myself. I have received for review/used mostly the cheaper units of several manufacturers, (Mr. Coffee, DeLonghi, Capresso, etc.) The comparison between this higher priced Breville and the less expensive machines is not entirely fair except on the level of taste.
This Breville machine is far beyond the functioning of any that I have had. As I learned about espresso, I mostly drink latte, and my taste has refined, the cheaper machines would not satisfy. This Breville machine makes amazingly great latte and espresso.
The biggest difference in using this machine rather than using the less expensive machines is the ability to control the strength, flavor and coffee grind; and the pressure. The flavor of my latte is not only as good as the latte purchased from the better coffee shops, it is consistently better. I had to fight to get a good flavor out of the other machines and work them to the maximum.

THE PLUSES OF THE BARISTA EXPRESS:
The beans are held in a storage unit on the top of the machine, they can be ground to powder if you desired, but it has multiple grind settings.
The water tank holds a lot of water and is easy to remove and fill or fill while attached.
The function buttons are easy to see and the functions make sense and are easy to use.
The correct amount of ground coffee goes directly into the filter basket automatically. The tamper stored under the machine by a magnet. The amount of coffee has multiple settings for both one and two cups of espresso.
The ground coffee basket holder goes into the group head with ease.
The pressure gauge lets you know the pressure of the tamped coffee being extracted with an indication of the optimum pressure point. The pressure of your tamping is a learned function by using the gauge. In this way you learn the strength of your tamp for your best espresso.
When you are finished, the machine purges itself of stream and hot water in the tray.
The streamed milk function works better than any machine I have used. Very small bubbles to big foam can be made easily. You decide what you want.
Hot water is also available on the unit.
The machine comes with cleaning tablets, tools, tamper, milk frothing cup, extra filter cups, and a place to store them.
NEGATIVES:
As far as I am concerned there aren''t any. It is important to clean the milk frothing wand immediately after frothing or the milk gets hard on it from the heat, but I did not find this an issue.

Overall:
I really love the way this machine works and the espresso and latte that I can make. It makes the espresso easily and much quicker than any machine I have used. The taste and texture of the lattes are beyond compare. My only regret is that I should have got the red one instead of the black, though the black unit looks really great. I never realized that the price of the espresso machine would make such a huge difference in the quality of the espresso and the latte.
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Mark B
5.0 out of 5 starsVerified Purchase
Important steps to consistent brew
Reviewed in Canada on July 25, 2018
Great Espresso machine and with some VERRRRY important steps, you will not go wrong. When I first got the machine, I was struggling with a consistent cup of espresso. One would be over extracted, the next would be under. After a night of research and a pound of wasted...See more
Great Espresso machine and with some VERRRRY important steps, you will not go wrong. When I first got the machine, I was struggling with a consistent cup of espresso. One would be over extracted, the next would be under. After a night of research and a pound of wasted coffee beans, I have developed a process that will make a novice be able to use this machine without error. Step 1- WEIGH YOUR COFFEE! To get a perfect double shot of grounds into the hopper, you MUST have between 16-17 grams of ground coffee. If you don''t have, you will not get a consistent cup of espresso. That means you set your courseness to what you prefer, then set the amount untill you get 16-17g. I use a small weigh scale, weigh the hopper then add the grounds. Once you get the desired weight of coffee, pack it down with 30 lbs of pressure. Step 2- The manual says it comes pre programmed for 2oz or 1/4 cup of dispensed water but it doesn''t . you are going have to program the output. What I did was after I packed down the 16g of ground coffee and placed the dispenser in the group head, I placed a larger cup with a 1/4 measuring cup resting on the top. Hit the program button once, which will make the cup size selection lights blink. The I hit the two cup option. Once the machine started to drip into the measuring cup, I immediately started the timer. As soon as the measuring cup was full, I pressed the 2 cup selection again (which then programmed the amount of fluid) then hit the timer. This is where you need to waste a bit of coffee beans. According to MOST information out there, in order to get a good double shot of espresso, you need to get a 23-30 second brew for 2oz of espresso. While doing step 2, you need to time your shot. If you are getting less then 23 seconds, your coffee is ground too course and it needs to be adjusted down. If you are getting a longer brew time or the guage reads above the espresso range, you coffee is too finely ground. I adjusted 1 stop either way until it was 16.5 g, 2oz double shot in 26 seconds. this seems difficult but all in all, it took me 7 shots to get it down to a science.
Great Espresso machine and with some VERRRRY important steps, you will not go wrong. When I first got the machine, I was struggling with a consistent cup of espresso. One would be over extracted, the next would be under. After a night of research and a pound of wasted coffee beans, I have developed a process that will make a novice be able to use this machine without error.
Step 1- WEIGH YOUR COFFEE! To get a perfect double shot of grounds into the hopper, you MUST have between 16-17 grams of ground coffee. If you don''t have, you will not get a consistent cup of espresso. That means you set your courseness to what you prefer, then set the amount untill you get 16-17g. I use a small weigh scale, weigh the hopper then add the grounds. Once you get the desired weight of coffee, pack it down with 30 lbs of pressure.
Step 2- The manual says it comes pre programmed for 2oz or 1/4 cup of dispensed water but it doesn''t . you are going have to program the output. What I did was after I packed down the 16g of ground coffee and placed the dispenser in the group head, I placed a larger cup with a 1/4 measuring cup resting on the top. Hit the program button once, which will make the cup size selection lights blink. The I hit the two cup option. Once the machine started to drip into the measuring cup, I immediately started the timer. As soon as the measuring cup was full, I pressed the 2 cup selection again (which then programmed the amount of fluid) then hit the timer. This is where you need to waste a bit of coffee beans.
According to MOST information out there, in order to get a good double shot of espresso, you need to get a 23-30 second brew for 2oz of espresso. While doing step 2, you need to time your shot. If you are getting less then 23 seconds, your coffee is ground too course and it needs to be adjusted down. If you are getting a longer brew time or the guage reads above the espresso range, you coffee is too finely ground. I adjusted 1 stop either way until it was 16.5 g, 2oz double shot in 26 seconds.
this seems difficult but all in all, it took me 7 shots to get it down to a science.
578 people found this helpful
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Amazon Customer
4.0 out of 5 starsVerified Purchase
Definitely a learning curve, but worth it!
Reviewed in Canada on April 13, 2019
So to start off I should mention that I have owned a cafe for many years and am very knowledgeable with espresso machines, coffee beans, etc. However, kind of like how a mechanic''s car never seems to run, or a housecleaners home is always a mess; I have always just had...See more
So to start off I should mention that I have owned a cafe for many years and am very knowledgeable with espresso machines, coffee beans, etc. However, kind of like how a mechanic''s car never seems to run, or a housecleaners home is always a mess; I have always just had inexpensive drip-brew machines and never a true espresso machine at my house.....I know, I know....the irony of it all! Anyhow, after lots of online research my decision was to buy a Breville BES870XL Barista Express Espresso Machine. This was based mainly on the positive reviews by other consumers, the appearance and functionality, as well as being at a price-point that I was comfortable with. The ordering and delivery process was easy and quick with no issues. I should also note that I bought a 3 year extended warranty feeling it was worth the nominal cost for future peace of mind. Upon arrival of the espresso machine, I read the instructions cover-to-cover and watched a bunch of online videos regarding tips and tricks for doing the initial set up. Buyers should be aware that it''ll take a lot of finessing (and bad shots of espresso) to finally dial in the right grind setting (coarseness of grind), versus the right grind amount (weight of coffee grind in portafilter basket), versus the right water temperature, versus the right tamp pressure, versus the right amount of extraction time; in order to produce the most balanced shot of espresso. For me it was numerous days of slight tweaks after each shot, and overall about a 340g bag of my favourite medium-roast beans being used up as “tests” before I got everything dialed in to my liking. I ended up with grind setting 7, 16.5g for a double shot single-wall basket, I reset the water temperature to make it 4 degrees F hotter than factory default, have a tamp pressure of about 35 pounds, and draw a 26 second extraction. The "perfect" shot relies on consistency and repetition. Yes you will waste a lot of your potentially expensive coffee beans, but you must sacrifice your favourite brand of beans from the start in order to dial everything in specific to that bean profile. If you switch beans to a different brand or type, you can start over again with resetting everything. The perfect shot also relies on applying the same pressure during tamping.....it''s all about developing "muscle-memory" to do it consistently so you get the same end result. TIP: It’s probably best not to celebrate the purchase of your newly arrived espresso machine by immediately inviting all your friends and family over to enjoy a coffee drink, because it''ll literally leave a bad taste in everyone''s mouth! Dial in the proper machine settings and perfect your technique for first before making others have to suffer from drinking bad shots! It will also take a lot of practice using the steam wand to get the "perfect" frothy milk if you are planning on making lattes or cappuccinos. The type of milk (ex: dairy versus almond versus rice milk), the angle of the steam wand in relation to the milk (surface contact), and the amount of time spent steaming to make it hot enough without actually scorching the milk; all come into play and take practice. Once your technique is perfected, you will produce souffle-like micro-foam that is dense enough to balance a small spoon on! Oh, and there should be virtually no noise when you are frothing and steaming. If it sounds like a jet-plane taking off or like you should be wearing earplugs, then you are doing it wrong and need to adjust your steam wand and cup angles, as well as the depth of surface contact. So yes, expect a definite learning curve and lots of practice before you start producing fantastic cafe-quality coffee drinks with this machine. Don''t give up, and don''t blame the espresso machine because more than likely it’s your fault than the machines. All-in-all it took me a month of daily use (2 or 3 drinks produced each day) before I got it perfected....and I own a cafe! If that scares you, then you should definitely consider buying an automatic espresso machine (like the Breville Oracle) that will just do everything for you.....but be prepared to pay the premium price as well! Regarding this actual brand (Breville BES870XL Barista Espresso Machine); the appearance, build quality, internal components, accessories, finish and functionality are all very good, particularly given the price-point. For my needs and consumption level, it holds the right amount of beans and water in the containers to keep them fresh, and I feel the settings all remain true to produce consistent results as long as the same brand and type of bean is used. Cleaning the machine is also relatively easy and should be done regularly. I do a full clean of the entire system (including the grinder mechanism) once per month. With this in mind, you will need to buy additional portafilter basket cleaning tablets, waterline descaling powder, and water filters because you only get one of each with the machine. Although overall I am very pleased with this espresso machine, there are a few downsides in my opinion, particularly when it comes to the amount of noise it makes. When pressing the power button each morning to turn the machine on, it is quite loud as it powers up for about 3 or so seconds. Also, the grinder is somewhat loud as it fills your portafilter basket (about 10 seconds). When turning the dial to steam it takes about 5 seconds before anything happens, then there is a loud-ish pumping sound as the boiler builds up and maintains pressure that is remains continuously noisy as it pumps away to disperse steam through the steam wand (about 45 seconds). Additionally, as the boiler builds up and maintains pressure throughout the extraction of the espresso shot through the portafilter basket, it buzzes away steadily for about 30 seconds. So all-in-all, you should know that there is a potential for everyone being woken up in the morning if you have a smaller house or apartment due to the amount of continuous noise. Maybe not an unwelcome wake-up call for some though, knowing that “coffee’s on”! Another downside to this machine is that due to only being a single boiler system, you can only steam milk or extract a shot of espresso....not do both at the same time. Additionally, after two steamings/extractions (for basically two cups of coffee drinks), the boiler needs a few minutes to regain its composure and build up enough pressure and temperature again in order to produce the same quality of shots for the next round of drinks. That said, if you have more than two people hoping to have coffees at the same time, it won''t work out because you cannot produce them quick enough without compromising the flavour and temperature. Lastly, I found a downside to the grinder in that it will not "portion" a consistent amount of grind, despite the fact that there is a dial to set the grind amount. It basically just keeps grinding continuously until you pull the portafilter basket away. This hasn''t been a big deal for me as the grind quality is nice and consistent, and I have learned when I have the right amount of grind in the basket, then I just pull it away to do my tamping, etc. Anyhow, as mentioned previously, I am very happy with this espresso machine, feel it performs well and has the functionality I need....but it definitely has a learning curve that may frustrate some people. I am glad I persevered over the past four or so months since buying it, and can honestly say it produces as good or even better coffee drinks as at my cafe....just not as quickly or in high volume. I would definitely recommend it to others, as long as they know what they are getting into and have the patience for fussing around with it for awhile.
So to start off I should mention that I have owned a cafe for many years and am very knowledgeable with espresso machines, coffee beans, etc. However, kind of like how a mechanic''s car never seems to run, or a housecleaners home is always a mess; I have always just had inexpensive drip-brew machines and never a true espresso machine at my house.....I know, I know....the irony of it all!
Anyhow, after lots of online research my decision was to buy a Breville BES870XL Barista Express Espresso Machine. This was based mainly on the positive reviews by other consumers, the appearance and functionality, as well as being at a price-point that I was comfortable with. The ordering and delivery process was easy and quick with no issues. I should also note that I bought a 3 year extended warranty feeling it was worth the nominal cost for future peace of mind. Upon arrival of the espresso machine, I read the instructions cover-to-cover and watched a bunch of online videos regarding tips and tricks for doing the initial set up.
Buyers should be aware that it''ll take a lot of finessing (and bad shots of espresso) to finally dial in the right grind setting (coarseness of grind), versus the right grind amount (weight of coffee grind in portafilter basket), versus the right water temperature, versus the right tamp pressure, versus the right amount of extraction time; in order to produce the most balanced shot of espresso. For me it was numerous days of slight tweaks after each shot, and overall about a 340g bag of my favourite medium-roast beans being used up as “tests” before I got everything dialed in to my liking. I ended up with grind setting 7, 16.5g for a double shot single-wall basket, I reset the water temperature to make it 4 degrees F hotter than factory default, have a tamp pressure of about 35 pounds, and draw a 26 second extraction.
The "perfect" shot relies on consistency and repetition. Yes you will waste a lot of your potentially expensive coffee beans, but you must sacrifice your favourite brand of beans from the start in order to dial everything in specific to that bean profile. If you switch beans to a different brand or type, you can start over again with resetting everything. The perfect shot also relies on applying the same pressure during tamping.....it''s all about developing "muscle-memory" to do it consistently so you get the same end result. TIP: It’s probably best not to celebrate the purchase of your newly arrived espresso machine by immediately inviting all your friends and family over to enjoy a coffee drink, because it''ll literally leave a bad taste in everyone''s mouth! Dial in the proper machine settings and perfect your technique for first before making others have to suffer from drinking bad shots!
It will also take a lot of practice using the steam wand to get the "perfect" frothy milk if you are planning on making lattes or cappuccinos. The type of milk (ex: dairy versus almond versus rice milk), the angle of the steam wand in relation to the milk (surface contact), and the amount of time spent steaming to make it hot enough without actually scorching the milk; all come into play and take practice. Once your technique is perfected, you will produce souffle-like micro-foam that is dense enough to balance a small spoon on! Oh, and there should be virtually no noise when you are frothing and steaming. If it sounds like a jet-plane taking off or like you should be wearing earplugs, then you are doing it wrong and need to adjust your steam wand and cup angles, as well as the depth of surface contact.
So yes, expect a definite learning curve and lots of practice before you start producing fantastic cafe-quality coffee drinks with this machine. Don''t give up, and don''t blame the espresso machine because more than likely it’s your fault than the machines. All-in-all it took me a month of daily use (2 or 3 drinks produced each day) before I got it perfected....and I own a cafe! If that scares you, then you should definitely consider buying an automatic espresso machine (like the Breville Oracle) that will just do everything for you.....but be prepared to pay the premium price as well!
Regarding this actual brand (Breville BES870XL Barista Espresso Machine); the appearance, build quality, internal components, accessories, finish and functionality are all very good, particularly given the price-point. For my needs and consumption level, it holds the right amount of beans and water in the containers to keep them fresh, and I feel the settings all remain true to produce consistent results as long as the same brand and type of bean is used.
Cleaning the machine is also relatively easy and should be done regularly. I do a full clean of the entire system (including the grinder mechanism) once per month. With this in mind, you will need to buy additional portafilter basket cleaning tablets, waterline descaling powder, and water filters because you only get one of each with the machine.
Although overall I am very pleased with this espresso machine, there are a few downsides in my opinion, particularly when it comes to the amount of noise it makes. When pressing the power button each morning to turn the machine on, it is quite loud as it powers up for about 3 or so seconds. Also, the grinder is somewhat loud as it fills your portafilter basket (about 10 seconds). When turning the dial to steam it takes about 5 seconds before anything happens, then there is a loud-ish pumping sound as the boiler builds up and maintains pressure that is remains continuously noisy as it pumps away to disperse steam through the steam wand (about 45 seconds). Additionally, as the boiler builds up and maintains pressure throughout the extraction of the espresso shot through the portafilter basket, it buzzes away steadily for about 30 seconds. So all-in-all, you should know that there is a potential for everyone being woken up in the morning if you have a smaller house or apartment due to the amount of continuous noise. Maybe not an unwelcome wake-up call for some though, knowing that “coffee’s on”!
Another downside to this machine is that due to only being a single boiler system, you can only steam milk or extract a shot of espresso....not do both at the same time. Additionally, after two steamings/extractions (for basically two cups of coffee drinks), the boiler needs a few minutes to regain its composure and build up enough pressure and temperature again in order to produce the same quality of shots for the next round of drinks. That said, if you have more than two people hoping to have coffees at the same time, it won''t work out because you cannot produce them quick enough without compromising the flavour and temperature.
Lastly, I found a downside to the grinder in that it will not "portion" a consistent amount of grind, despite the fact that there is a dial to set the grind amount. It basically just keeps grinding continuously until you pull the portafilter basket away. This hasn''t been a big deal for me as the grind quality is nice and consistent, and I have learned when I have the right amount of grind in the basket, then I just pull it away to do my tamping, etc.
Anyhow, as mentioned previously, I am very happy with this espresso machine, feel it performs well and has the functionality I need....but it definitely has a learning curve that may frustrate some people. I am glad I persevered over the past four or so months since buying it, and can honestly say it produces as good or even better coffee drinks as at my cafe....just not as quickly or in high volume. I would definitely recommend it to others, as long as they know what they are getting into and have the patience for fussing around with it for awhile.
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Don Hoyes
1.0 out of 5 starsVerified Purchase
Pain chips on black (sesame) version of Barista Express
Reviewed in Canada on October 9, 2018
I''ve purchased the Barista Express in June 2018 in the black (sesame) colour and immediately noticed small paint chips on the drip tray. It didn''t really bother me at first but over the course of the next four months, the chipping of paint got increasingly worse and...See more
I''ve purchased the Barista Express in June 2018 in the black (sesame) colour and immediately noticed small paint chips on the drip tray. It didn''t really bother me at first but over the course of the next four months, the chipping of paint got increasingly worse and couldn''t be explained with anything other than poor quality. (I didn''t drop anything on the tray and only clean it with a soft cloth.) I called Breville (waited for over 30 min to speak to an agent) and was told that the paint chipping is considered a "cosmetic issue" and is therefore not covered by my 1-year warranty. As a one time "courtesy", Breville would send me a replacement tray but if the paint on the new tray would start to chip as well, there would be nothing Breville could do for me. I find that response somewhat inadequate. This is clearly a production error – other reviews I''ve found on Amazon state the same issue. I understand that paint chipping isn''t nearly as disruptive as a mechanical problem, but still: I bought this product for its functionality but also for its aesthetic, and I would expect it to look nice for more than just four months. On top of that, if this is a production error Breville should take responsibility for it. All that is to say: this machine makes great espresso, but I wouldn''t purchase a Breville product again, given this brand''s poor customer service.
I''ve purchased the Barista Express in June 2018 in the black (sesame) colour and immediately noticed small paint chips on the drip tray. It didn''t really bother me at first but over the course of the next four months, the chipping of paint got increasingly worse and couldn''t be explained with anything other than poor quality. (I didn''t drop anything on the tray and only clean it with a soft cloth.) I called Breville (waited for over 30 min to speak to an agent) and was told that the paint chipping is considered a "cosmetic issue" and is therefore not covered by my 1-year warranty. As a one time "courtesy", Breville would send me a replacement tray but if the paint on the new tray would start to chip as well, there would be nothing Breville could do for me. I find that response somewhat inadequate. This is clearly a production error – other reviews I''ve found on Amazon state the same issue. I understand that paint chipping isn''t nearly as disruptive as a mechanical problem, but still: I bought this product for its functionality but also for its aesthetic, and I would expect it to look nice for more than just four months. On top of that, if this is a production error Breville should take responsibility for it. All that is to say: this machine makes great espresso, but I wouldn''t purchase a Breville product again, given this brand''s poor customer service.
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Andrés Soto
5.0 out of 5 starsVerified Purchase
Es excelente lo que yo esperaba.
Reviewed in Mexico on October 22, 2018
Muy rápida para preparar café ya sea Late o Capuccino.
Muy rápida para preparar café ya sea Late o Capuccino.
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Ernesto R.
5.0 out of 5 starsVerified Purchase
¡ENCANTADO!
Reviewed in Mexico on December 15, 2018
Bebo café desde los 4 años. Desde que terminé la universidad quería comprarme una maquina de espresso lo cual finalmente pude hacer y la Breville BES870XL me ha maravillado. Visualmente es muy atractiva con ese acabado de acero inoxidable, combina muy bien en el lugar donde...See more
Bebo café desde los 4 años. Desde que terminé la universidad quería comprarme una maquina de espresso lo cual finalmente pude hacer y la Breville BES870XL me ha maravillado. Visualmente es muy atractiva con ese acabado de acero inoxidable, combina muy bien en el lugar donde la coloqué. Me parece excelente que el molino esté incluido en la cafetera pues da más posibilidades de jugar con el tamaño de la molienda, la cual se puede regular. Me parece muy práctico que el tamper esté magnetizado y se pueda guardar en la misma cafetera, así se minimiza el riesgo de extraviarlo. El portafiltro es rígido, se ve durable, se incluyen filtros sencillos para una y dos tazas así como filtros dobles para cuando compras el café ya molido. Trae la carátula de un manómetro el cual indica el rango de presión en donde la extracción del café es óptima así que para lograr esto se tiene que practicar, aunque a mí no me importa mucho pues me entretiene bastante. El espresso obtenido es de calidad, la misma maquina te proporciona agua caliente para elaborar el café americano. El brazo de vapor para los capuchinos es fácil de utilizar y tiene buena movilidad para adaptarse básicamente a cualquier taza, él único detallito es que hay que esperar alrededor de 10-15 segundos para obtener vapor, nuevamente, a mi no me molesta esto. La máquina me ha dejado muy contento, tengo alrededor de un mes con ella y estoy muy satisfecho con mi compra. La recomiendo más para uso casero o para negocios muy pequeños que gusten de servir café.
Bebo café desde los 4 años. Desde que terminé la universidad quería comprarme una maquina de espresso lo cual finalmente pude hacer y la Breville BES870XL me ha maravillado. Visualmente es muy atractiva con ese acabado de acero inoxidable, combina muy bien en el lugar donde la coloqué. Me parece excelente que el molino esté incluido en la cafetera pues da más posibilidades de jugar con el tamaño de la molienda, la cual se puede regular. Me parece muy práctico que el tamper esté magnetizado y se pueda guardar en la misma cafetera, así se minimiza el riesgo de extraviarlo. El portafiltro es rígido, se ve durable, se incluyen filtros sencillos para una y dos tazas así como filtros dobles para cuando compras el café ya molido. Trae la carátula de un manómetro el cual indica el rango de presión en donde la extracción del café es óptima así que para lograr esto se tiene que practicar, aunque a mí no me importa mucho pues me entretiene bastante. El espresso obtenido es de calidad, la misma maquina te proporciona agua caliente para elaborar el café americano. El brazo de vapor para los capuchinos es fácil de utilizar y tiene buena movilidad para adaptarse básicamente a cualquier taza, él único detallito es que hay que esperar alrededor de 10-15 segundos para obtener vapor, nuevamente, a mi no me molesta esto. La máquina me ha dejado muy contento, tengo alrededor de un mes con ella y estoy muy satisfecho con mi compra. La recomiendo más para uso casero o para negocios muy pequeños que gusten de servir café.
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